Fix My Street
Quite a few problems can be reported through Fix My Street - a web site with links to Ryedale and North Yorskhire Councils.
The Moorsider is the town newsletter and is published about four times a year. A copy is delivered to every household in Kirkbymoorside. You can download a copy of the latest edition here.
Previous editions are listed below:
The Moorside Room
The Moorside Room @ 9 Church Street, Kirkbymoorside, YO62 6AZ is now available for hire.
Click Here for a Booking Form
Commercial bookings @ £10 per hour
A 30% discount is available to Local Community Groups and Charities @ £7 per hour
Rates may be negotiated for block bookings and certain events such as exhibitions at the discretion of the Town Clerk.
Manor Vale is extensively used by the local community for quiet recreation and has open public access. It is located at the northern edge of the town, and is owned and managed by Kirkbymoorside Town Council. Read more about it here.
Complaints Policy (Approved 17 November 2008, Minute No. 84)
1 Types of complaints and procedures for their resolution
- Where a complaint is made about a member of the Town Council the complainant will be given the contact details of the Monitoring Officer for Ryedale district from whom advice over the procedure to be followed will be given.
- Where the complaint is about an employee of the Town Council, the matter will be dealt with under the Town Council’s Grievance and Disciplinary Procedure and the complainant advised accordingly.
- Where a complaint is made about Town Council administration and procedures, either the Town Council will itself deal with the complaint or appoint a committee to deal with it. The Committee will be composed of five members including the Town Mayor and Deputy Town Mayor ex officio. Standing Order 48 applies re the committee quorum. The Committee will have full power to deal with the complaint but will report its findings at the next meeting of the Town Council.
The Town Council, prior to deciding whether it is to deal with the complaint or refer it to a committee, will determine the role of the Town Clerk, i.e. is he to represent the position of the council or advise the council or, if appointed, the committee, it being understood that he cannot do both. Should he represent the position of the council and it is decided that advice might be needed, then the Town Mayor, on behalf of the Town Council, will contact Yorkshire Local Councils Associations.
2 Procedure for dealing with complaints about Town Council administration and procedures
i) Before the meeting
- The complainant should be asked to put the complaint about the Town Council’s procedures or administration in writing to the Town Clerk.
- If the complainant does not wish to put the complaint to the Town Clerk, they will be advised to put it to the Town Mayor.
- The Town Clerk shall acknowledge the receipt of the complaint and advise the complainant when the matter will be considered, in the first instance by the Town Council who may appoint a committee to deal with it.
- The complainant shall be invited to attend the relevant meeting and bring with them such representative as they wish.
- Seven clear working days prior to the meeting, the complainant shall provide the Town Council with copies of any documentation or other evidence, which he wishes to refer to at the meeting. The Town Council shall similarly provide the complainant with copies of any documentation upon which it wishes to rely at the meeting.
ii) At the Meeting
- The Town Council or the committee shall consider whether the circumstances of the meeting warrant the exclusion of the public and the press. Any decision on a complaint shall be announced at the meeting in public. If a committee deals with the complaint, the committee will report its decision publicly at the next meeting of the Town Council.
- Chairman to introduce everyone.
- Chairman to explain procedure.
- Complainant (or representative) to outline grounds for complaint.
- Members to ask any question of the complainant.
- If relevant, the Town Clerk to explain the council’s position.
- Members to ask any question of the Town Clerk.
- The Town Clerk and complainant to be offered opportunity of last word (in this order).
- The Town Clerk and the complainant to be asked to leave the room while Members decide whether or not the grounds for the complaint have been made. (If a point of clarification is necessary, both parties to be invited back).
- The Town Clerk and complainant return to hear decision, or to be advised when decision will be made.
iii) After the Meeting
The decision confirmed in writing within seven working days together with details of any action to be taken or, if a committee deals with the complaint, the day following the next meeting of the Town Council.